Privacy Policy – Laundry Services Application
Last Updated: November 26, 2025
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our laundry application and related services (the "Service"). By accessing or using the Service, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect the following personal data when you register or use the Service:
- Full name
- Mobile number
- Email address
- Delivery address(es)
- Profile photo (optional)
- Payment information (processed securely through third-party payment gateways)
1.2 Order & Transaction Data
- Laundry orders, service type, quantities, special instructions
- Order history
- Payment status and transaction references
- Delivery and pickup preferences
1.3 Location Data
- Approximate or precise location to enable pickup and delivery
- Saved addresses (Home, Work, etc.)
1.4 Device & Usage Information
- Device type, operating system, IP address
- App usage statistics
- Error logs and crash reports
- Cookies and similar tracking technologies (for performance and analytics)
1.5 Communication Data
- Chat messages with customer support
- Call logs (if you call through the app)
- Push notification tokens
2. How We Use Your Information
We use the collected data to:
- Create and manage your account
- Process and deliver laundry orders
- Assign drivers and track delivery status
- Process secure payments
- Provide customer support
- Improve app performance and user experience
- Send service updates, order alerts, and promotional messages
- Comply with legal obligations
3. Sharing of Information
We may share your information with:
3.1 Service Providers
- Delivery drivers
- Payment processors
- Cloud hosting and analytics tools
- Customer support systems
3.2 Business Partners
If the app integrates with third-party services (such as SMS providers, WhatsApp notifications, or loyalty programs).
3.3 Legal Compliance
We may disclose information if required to:
- Respond to legal requests
- Prevent fraud or misuse
- Protect the rights, safety, and property of the company or users
We do not sell or rent your personal data to third parties.
4. Data Security
We use industry-standard technical and organizational measures to protect your data, including:
- Encrypted communication (HTTPS/SSL)
- Secure payment processing
- Access controls and authentication
- Regular security audits
However, no system is 100% secure. Users are responsible for protecting their account credentials.
5. Data Retention
We retain your data only as long as necessary:
- Account and profile data: until the user deletes their account
- Order history: per regulatory and accounting requirements
- Usage logs: as needed for security and analytics
Users may request data deletion at any time.
6. Your Rights
Depending on your region, you may have the right to:
- Access your personal data
- Update or correct your information
- Delete your account
- Restrict or object to data processing
- Export your data
- Withdraw consent for marketing communications
- Request human review of automated decisions
Requests can be made through the app or by contacting customer support.
7. Children's Privacy
The Service is not intended for users under the age of 13. We do not knowingly collect information from children.
8. Cookies & Tracking Technologies
We use cookies and analytics tools to: • Improve performance • Remember user preferences • Monitor app usage Users may disable cookies through their device settings.
9. Third-Party Links
The app may contain links to external websites or services. We are not responsible for the privacy practices of these third parties.
10. International Data Transfers
If your data is processed outside your country, we ensure it is protected under applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective once posted in the app. Users are encouraged to review the policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: support@tasbeen.com
Phone: +966 XX XXX XXXX
Address: Riyadh, Saudi Arabia